Q&A: Schedule step hangs (never runs to completion)

For report steps, check that the Refresh Rate (TTL) is not too small and not allowing the report to build.

This value controls the time before the cache expires (see Generate Report under Caching and Scoping), and if this happens before the report can be built, the scheduler can get stuck in a rebuild loop.

1. Set the value back to the default of 1 hour ("01:00:00"), or something that is guaranteed to allow the report to build.
2. Save the report changes.
3. Cancel the running task and retry.

For report steps, the report originally linked to a schedule may have since been deleted.
Even if a report with the same name may exist, it may not match the report unique ID.

1. Re-select the report from the drop-down report list.
2. Save the schedule changes.
3. Cancel the running task and retry.

For PowerShell script steps, particularly where you are Running PowerShell Scripts With Windows PowerShell Modules, an exception may have been thrown.  This may have occurred but has not been logged to Identity Panel.

1. Troubleshoot your script.
   • If you are not seeing the exception in the logs, try running the --schedule option from Panel Tool (see Panel Tools and Upgrade for how to do this, including for hosted services).  This must be done immediately before initiating the task (you will have 20 seconds to restart the step that is hanging before Panel Tool returns from a waiting state).
2. Save the schedule changes.
3. Cancel the running task and retry.

If you are running an old version of Identity Panel, there may be compatibility issues that have surfaced in the Windows environment hosting Panel Service, and an upgrade may be required.

1. Follow the guidance to Upgrade Identity Panel.