Windows Service SoftwareIDM.PanelService may not restart after failure

In certain circumstances the Windows Service for Panel Service may not restart after a failure. Whether via the Services MMC console or command line instigation, the service times out on start-up. This can be due to pending scans or workflow being processed by the agent when invoked and the processing takes longer than the timeout configured for starting the service.

In these situations there are a couple of processes that can be invoked manually before reattempting to start the service.

paneltool --schedule
paneltool --workflow

These commands will clear any backlog of schedule scan data and workflow to be processed respectively. Once complete, retry starting the Windows Service.

Alternatively the built-in restart service feature, as used by Panel Check, will ensure pending activities are completed prior to starting the service;

paneltool --restartservice