ServiceNow

The ServiceNow provider connects to the ServiceNow Rest API using a securely managed service account. It supports both data read and provisioning operations, and allows ServiceNow tables to be read selectively.

For scanning data, the ServiceNow provider reads from the TableAPI. There are two data modes:

• Full – reads all objects in the table and is useful for tables like sys_user
• Append – reads only new objects and objects that have changed since the last scan, and is useful for starting to collect request data while omitting old requests

For data provisioning, the Identity Panel workflow engine and MIM Test features can create, update, and delete records via the Table API. The ServiceNow provider also allows invocation of custom ServiceNow Rest endpoints via GET, POST, PATCH, and DELETE operations.