How to Activate Your SoftwareIDM Support Portal Account - Zendesk

Overview

SoftwareIDM uses Zendesk as its support ticketing system. Before you can submit support requests, your account must be created and activated.

This guide explains how to activate your account and create your password for first-time access.

Prerequisites

Before activating your account, please ensure that:

• Your organization has an active SoftwareIDM support agreement.
• SoftwareIDM has created a Support Portal account for you.
• You have received the account activation email from SoftwareIDM Support.

If you have not received an activation email, please contact your SoftwareIDM Service Manager, Customer Success Manager, or your organization's designated support contact.

Activating Your Account

To activate your SoftwareIDM Support Portal account:

1. Open the activation email sent by SoftwareIDM Support.
2. Select the Activate Account link included in the email.
3. Create a password that meets the password requirements.
4. Once the password has been successfully created, your account will be activated.

After activating your account, you will be able to access the SoftwareIDM Support Portal to create and track your tickets.

For instructions on creating a support ticket, please refer to How to Create a Support Ticket.