The following is intended for use by organizations submitting Identity Panel Installation change requests in ITSM platforms such as ServiceNow.
If completing this form for your organization be sure to make the following replacements inline:
- Replace <ORG> with your organization name.
- Replace <Division> with appropriate org division/section name(s).
- Replace any example ("e.g.") and TBA text as necessary.
IMPORTANT: this is provided as guidance only and is not a guarantee of conformance with your own organization's ITIL processes.
Identity Panel Installation Change Template
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Item |
References |
Details |
| URL | <ITSM Ticket URL> |
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Short Description |
Installlation of
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Description |
What is being changed?
Why is it being changed?* (Add or delete as appropriate)
How is it being changed?
Which Teams are involved?
*Note: Identity Panel versions 5.x are unsupported by SoftwareIDM. The risk of NOT upgrading is possibly greater than remaining on an unsupported platform |
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Justification |
Business Justification (examples):
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Test Plan |
<TBA - Test Plan URI> |
Refer to referenced Test Plan document |
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Implementation Plan |
<TBA - Implementation Plan URI> |
Refer to referenced Implementation Plan document |
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Communication Plan |
<TBA - Communication Plan URI> |
1.Advise <ORG> <Division> of change for review 2.<ORG> to advise relevant affected system owners as required |
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Post Verification Plan |
<TBA - Verification Plan URI> |
Refer to referenced Verification Plan document |
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Rollback Plan |
<TBA - Rollback Plan URI> |
Refer to referenced Rollback Plan document |
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Risk Analysis |
Business: Risk to <ORG> of business disruption if change fails Technical: e.g. Simple; Done before; Single team involved or. Complex; Not previously performed; Multiple teams involved. Services: Risk to <ORG> of production service disruption if change fails |
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Risk Mitigation |
Business: Rollback Plan prepared and tested. Communication Plan in place. Technical: Installation performed successfully in lower environments. SIDM engineering on hand to resolve any issues as they arise with the <ORG> teams. Services: Post Verification process prepared and tested. Rollback Plan prepared and tested. Communication Plan in place. |
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Impact analysis |
Business: e.g. Removal of blocker for planned transition from MIM to HyperSync (dependent project) Technical: e.g. Identity Panel installation previously performed successfully in NON-PROD will be able to be completed in PROD. Services: e.g. 2-hour outage of Identity Synchronisation services will delay on-boarding and off-boarding but will not disrupt access for existing users Consequence of No Change or decision to NOT implement*: e.g. Identity Management Operations remain on an unsupported platform and/or infrastructure (<ORG> may be non-compliant), and any planned transition to HyperSync cannot proceed. *Note: the consequence of no change for sites on version 5.x or lower represents a significant risk to the <ORG> organization. Risks include (but are not limited to) the following:
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